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Knowledge Center

Natural Disaster Alert:

RMS Disaster Services:

To Our Valued Business Partners and Customers,

As you are all aware, many of our areas are preparing for the onset of Hurricane Florence over the next few days. We will be closing the Jacksonville, NC and Raleigh, NC offices at the end of the day, September 12th and anticipate those offices remaining closed for Thursday and Friday. We have postponed all settlements for those branches that were scheduled for those days and will reevaluate the situation as the storm moves through.


All of our staff have laptops and can continue to work on loans, provided we have power. In the event of an extended power outage, we will arrange for RMS staff in unaffected areas to work on those loans, so that we don’t miss a beat for those transactions that may be able to close next week. It is highly likely that all properties will have to be re-inspected to be sure there is no damage. Appraisers will all be extremely busy, so please have patience and we will get all loans closed as soon as possible.


Please keep yourselves and your families safe during the storm. We will stay in contact as much as we can via telephone or text if need be.


Thank you for trusting your business to RMS. We appreciate you and look forward to getting through the hurricane with minimal disruption.



Who should I call?

  • If you have an active loan in process, please contact your RMS Loan Officer directly or call us at 1-800-640-0753

    • Our Loan Officers will work with you to extend timelines and schedule a post disaster inspection if necessary

  • The Federal Emergency Management Agency. You can register with FEMA in person, online, or via phone by calling 1-800-621-3362

    • FEMA offers grants to cover the gaps between insurance and SBA loans for things such as home repairs, temporary rent, and other items

  • The Small Business Administration

    • The SBA extends loans to replace or repair your primary residence whether you are renting or currently own a home

  • Your homeowners insurance company, in addition to your flood insurance company, if this applies to your situation

  • Your current mortgage servicer (where you send your mortgage payments)


The house I was purchasing was damaged or destroyed. What do I do now?

  • Please contact your Loan Officer or call 800-640-0753.  We will work with you to assess property damage and required repairs.


RMS is committed to delivering a great customer experience with every customer in every transaction. Our team is here to help those customers and communities affected by Hurricane Florence get through this trying time.

We will work to ensure support and assistance is provided around relief efforts.