Location: South Portland, ME
Salary: $17-$20 per hour
Hours: Full Time
Skills: Finance, Customer Service, Accounting
The Servicing Associate handles all duties relating to the servicing of in house loans. The Servicing Associate will work closely with the Post Closing and Closing departments to ensure loans are serviced accurately and completely. Mortgage experience is preferred!
- Maintain the in house portfolio of loans. Including but not limited to compliance, processes and procedures.
- Accurately and completely record all payment processing to appropriate loans.
- Ensure compliance within industry standards.
- Oversee notifications, payments, and transfers.
- Handle customer service inquiries from borrowers. Work with Servicing Manager on inquiries from Investors.
- As directed by Manager, prepare reporting for:
- Payment reporting
- Report reconciliation with general ledger entries.
- Develop reports as needed by management
- Report reconciliation with team members and other departments.
- Run and manage payments for property taxes, PMI, and other items.
Strong Excel and MS Office skills a must have.
Attention to detail and ability to multi task.
Loan Servicing and/or Loan Origination System (i.e. Encompass) experience a necessity.